Series

Standalone Articles

  • When Optimism Replaces Leadership

    A uniformly positive leadership register carries no information. Confidence comes from coherence between what leadership says and what the organization experiences.

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  • Hard Decisions Are Where a Strategy Becomes Real

    The organization learns the actual strategy from hard decisions, and closing the gap between an event and its explanation is an operating function of the executive team.

    operating-models

  • Executive Attention Is an Operating-Model Problem

    Executive attention is scarcer than capital or headcount, and its allocation should be designed into the operating model the way capital allocation is, rather than left to habit.

    operating-models

  • Talk to the Person First

    Most workplace conflict becomes unmanageable through delay and triangulation. Two disciplines keep it small: talk to the person first, and write the follow-up before the conversation.

    operating-models